Support
Questions, problems or a file that won't open: write to us and a person will answer.
[email protected]We reply within three business days. If a file won't open, tell us its format and, if you can, attach a small sample.
System requirements
A Mac with Apple silicon (M1 or later)
macOS 26 Tahoe or later
Common questions
Which files can Fold open?
Vector data in GeoPackage, Shapefile, GeoJSON, KML and KMZ, FlatGeobuf, GeoParquet and CSV with coordinates. Rasters in GeoTIFF, cloud-optimised GeoTIFF over the web, JPEG or PNG with a world file, and Zarr. QGIS projects (.qgz) don't open, but QGIS layer styles (.qml) import.
Do I need an account?
No. Fold has no accounts. Purchases go through your Apple Account in the App Store.
Can I use Fold without an internet connection?
Yes. Your own files always work offline. To have the basemap offline too, choose Keep This Area Offline before you go, and Fold saves that area to your Mac.
Why does a Find Sites rule say “No evidence”?
The rule has no data for that place, so Fold can't say whether the parcel passes. Add a layer for that rule, or switch the rule off. A rule without data is never counted as a pass.
How do I cancel or change my subscription?
In the App Store on your Mac, click your name, then Account Settings, then Manage next to Subscriptions. Apple handles billing and refunds. You can ask for a refund at reportaproblem.apple.com.
I bought the lifetime unlock. How do I get it on another Mac?
Sign in to the App Store with the same Apple Account, open Fold, and choose Restore Purchases in Fold's settings.
Where does the basemap come from?
From OpenStreetMap, drawn by Fold and served from our own map server. Map data © OpenStreetMap contributors.